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Frequently Asked Questions

Can you make a custom thing for me?

Absolutely! Whether you have a model you'd like us to print for you, or you'd like us to design something from scratch, just get in touch.

Wholesale & collaborations

We offer wholesale pricing on all of our items. Let us know your requirements and we'll provide you with a tailored quote.

We're also open to creative collaborations. If you've got an idea for a project, product, or partnership, get in touch - we'd love to chat.

How should I care for and clean my item?

  • Avoid High Temperatures: PLA can warp or melt in high heat, so please keep your items away from direct heat sources.

  • Keep Out of Direct Sunlight: Prolonged exposure to sunlight may cause fading or deformation.

  • Don’t Submerge in Water: PLA items should not be submerged in water. A damp cloth will be just fine. To help remove stubborn dirt a mild detergent can be used.

  • Keep Away from Children and Pets: For safety, please ensure your items are kept out of reach of children and pets.

  • Electrical items: Wipe with a dry cloth and avoid any contact with water to prevent damage.

My order hasn't arrived yet, what do I do?

  1. Check the Shipping Time: Orders typically take 3 to 10 business days to prepare before they’re dispatched.

  2. Allow for Postal Delays: Once your order has been shipped, we rely on the postal service. Please allow extra time for delivery, especially with Royal Mail Second Class or First Class Recorded, which may experience delays.

  3. Tracking: If your order was sent via Royal Mail First Class Recorded, check your tracking details for updates.

  4. Still Waiting? If it’s been more than 10 business days since dispatch, get in touch with us, and we’ll help track it down.

Returns

Please check our Returns Policy and email us first so we can help.

We are unable to accept returns for custom or personalised items.