Refund policy
Standard Returns Policy
If you're not completely satisfied with your order, we accept returns within 14 days of receiving your item. Customers are responsible for return shipping costs unless the item is faulty, damaged or incorrect. We do not charge a restocking fees.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it and with its original packaging.
To start a return, log in to your account with the email address you originally used to make the purchase. We’ll send you instructions on how and where to send your package.
For any questions regarding returns, feel free to reach out to us at contact@draigmade.co.uk.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We’ll assess the issue and work to resolve it as quickly as possible.
Exceptions / Non-Returnable Items
The following items cannot usually be returned:
- Custom made items
- Personalised items
- Made-to-order items created specifically for you
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
The fastest way to get the item you want is to return your original purchase and place a new order once the return is accepted.
Refunds
Once we receive and inspect your return, we’ll notify you if your refund has been approved. If approved, you’ll automatically be refunded via your original payment method usually within 10 business days.
If more than 15 business days have passed since your refund approval and you haven't received your money, please contact us at contact@draigmade.co.uk.